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Travel@simply-morocco.com

Refund Policy

PAYMENTS 
Full payment must be made no later than 45 days prior to departure, unless otherwise stated in writing. Intermediary payments will be invoiced as necessary for the purchase of airfare, where applicable. Payments may be made by check, Visa, Mastercard, or PayPal. If payment is not received as scheduled, your reservation may be automatically canceled.

FORM OF PAYMENT 
Certified checks, money orders, wire transfers, credit cards, or PayPal are accepted forms of payment at any time. Personal checks are acceptable if received more than 45 days prior to departure date. Returned checks will incur a $50 service fee. In case of computer or human billing error, we reserve the right to re-invoice participants with correct billing.

CANCELLATIONS AND REFUNDS 
Once a partial/full payment has been made, cancellations will only be accepted in writing. Cancellation terms will be applied based on the date that the written cancellation is received. In addition to a $300 per person administration fee, the following charges apply: 45 days prior to departure 30% of the price paid / 30 days prior to departure 70% of the price paid / 20 days or less NO refund. Additionally, once tickets are issued the ticket value is non-refundable. Requests for a refund must be in writing (e-mail to travel@simply-morocco.com). Phone calls cannot be used as a form of cancellation. Refunds will be issued within 30 to 60 days of receipt of written notice. No changes of names or substitutions are permitted. No refund or cancellation fees will be waived due to death or sickness.

REFUNDS (if applicable) 
We will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at Travel@simply-morocco.com

SALE ITEMS (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.